Privacy Policy

Merusaka Nusa Dua – Privacy Policy

Last Updated: October 14, 2025

Merusaka Nusa Dua (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and visitors. [cite_start]This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, merusaka.com, use our services, or stay at our property. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.  

1. Information We Collect

We may collect personal information in a variety of ways, including:

  • Personal Identification Information: Name, email address, telephone number, passport and visa information, postal address, date of birth, nationality, and gender.
  • Payment Information: Credit card details, billing address, and other payment details.
  • Stay Information: Dates of arrival and departure, room preferences, services purchased, special requests, and feedback.
  • MICE & Event Information: For Meetings, Incentives, Conferences, and Exhibitions (MICE) or wedding bookings, we may collect details about your organization, event dates, number of guests, and specific requirements for the event.
  • Technical Information: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages visited.
  • Communications: Records and copies of your correspondence (including email addresses), if you contact us.  

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process your reservations and manage your stay.
  • Process payments for our services.
  • Provide you with the services you request, such as room service, spa treatments, or event planning.  
  • Communicate with you regarding your booking or respond to your inquiries.
  • Send you promotional materials, newsletters, and special offers that may be of interest to you, with your consent.
  • Improve our website, services, and guest experiences.
  • Ensure the safety and security of our guests and property.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties to help us operate our business and provide services to you, such as:

  • Service Providers: Third-party vendors who provide services such as payment processing, IT support, marketing, and event management on our behalf.
  • Business Partners: We may share information with trusted partners, such as Hotel Indonesia Group (HIG), for management and administrative purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files that a site transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.  
  • The right to erasure – You have the right to request that we erase yourpersonal data, under certain conditions.  
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. We will notify you about significant changes by placing a prominent notice on our website and updating the “Last Updated” date at the top of this policy.

9. Contact Us

If you have any questions or comments about this Privacy Policy, please do not hesitate to contact us at:

MERUSAKA NUSA DUA
Kawasan Wisata Nusa Dua Lot S-3
Kuta Selatan, Bali 80363, Indonesia
T: +62 361 2002 900
E: hello.merusaka@meruhotels.com

Merusaka Nusa Dua – Privacy Policy

Last Updated: October 14, 2025

Merusaka Nusa Dua (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and visitors. [cite_start]This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, merusaka.com, use our services, or stay at our property. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.  

1. Information We Collect

We may collect personal information in a variety of ways, including:

  • Personal Identification Information: Name, email address, telephone number, passport and visa information, postal address, date of birth, nationality, and gender.
  • Payment Information: Credit card details, billing address, and other payment details.
  • Stay Information: Dates of arrival and departure, room preferences, services purchased, special requests, and feedback.
  • MICE & Event Information: For Meetings, Incentives, Conferences, and Exhibitions (MICE) or wedding bookings, we may collect details about your organization, event dates, number of guests, and specific requirements for the event.
  • Technical Information: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, and pages visited.
  • Communications: Records and copies of your correspondence (including email addresses), if you contact us.  

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process your reservations and manage your stay.
  • Process payments for our services.
  • Provide you with the services you request, such as room service, spa treatments, or event planning.  
  • Communicate with you regarding your booking or respond to your inquiries.
  • Send you promotional materials, newsletters, and special offers that may be of interest to you, with your consent.
  • Improve our website, services, and guest experiences.
  • Ensure the safety and security of our guests and property.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties to help us operate our business and provide services to you, such as:

  • Service Providers: Third-party vendors who provide services such as payment processing, IT support, marketing, and event management on our behalf.
  • Business Partners: We may share information with trusted partners, such as Hotel Indonesia Group (HIG), for management and administrative purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files that a site transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.  
  • The right to erasure – You have the right to request that we erase yourpersonal data, under certain conditions.  
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. We will notify you about significant changes by placing a prominent notice on our website and updating the “Last Updated” date at the top of this policy.

9. Contact Us

If you have any questions or comments about this Privacy Policy, please do not hesitate to contact us at:

MERUSAKA NUSA DUA
Kawasan Wisata Nusa Dua Lot S-3
Kuta Selatan, Bali 80363, Indonesia
T: +62 361 2002 900
E: hello.merusaka@meruhotels.com